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Wednesday, February 8 • 9:30am - 10:15am
Metromile LIMITED

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Limited Capacity seats available

Session Title: Changing Car Insurance: Transforming the Claims Process to Create Fiercely Loyal Customers

Metromile is on a mission to transform the age-old car insurance industry— find out why it’s nudging consumers to think differently about everything from fixed rates to the way claims are filed and processed. In this panel discussion, Metromile’s claims and product teams will talk about how they collaborated to improve the company’s claims process. Attendees will be presented with a case study on what Metromile saw wrong, how it thought about customer experience, and how the team worked together to implement a new and improved claims solution, including features that go "beyond the claim" to transform the car insurance experience into a great one.

Special Instructions for Attendees from the Host Company: We are excited to host you at Metromile. You will find the entrance to our office on Folsom Street. There is a doorbell to the right of the door. Ring the doorbell, let her know you are here for NewCo and our receptionist will let you in. Our office does not have parking available but there are two parking garages on 3rd street nearby. 

avatar for Luke Harris

Luke Harris

Director of Claims, Metromile
avatar for Ida Leung

Ida Leung

Sr. Product Designer, Metromile
avatar for Greg Lou

Greg Lou

Senior Product Manager, Metromile

Host Companies
avatar for Metromile


Metromile is the leader in pay-per-mile car insurance in the United States, saving low mileage drivers $500on average each year. Additionally, Metromile’s smart driving app and in-car telematics device helpcustomers pinpoint their car’s exact location via the vehicle locator... Read More →

Wednesday February 8, 2017 9:30am - 10:15am PST